Shipping & Returns


Shipping

Please be assured that your items will ship out within a timely fashion from date of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or Fed EX. Sorry but we cannot ship to P.O. Boxes. If you're trying to estimate when a package will be delivered, please note the following:

Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please contact us for charges.

In Store Refund Policies

  • Store merchandise may be returned or exchanged within 14 days with receipt. (Returned merchandise is subject to inspection)
  • No refunds without receipt. A store credit or exchange for merchandise may be given.
  • No refunds on any jewelry. *Exchange or store credit only with receipt within 7 days.
  • An Alex and Ani bracelet may be exchanged for another Alex and Ani bracelet as long as bracelet is attached to original Alex and Ani card with tag. Alex and Ani bracelets cannot be exchanged for any other merchandise.
  • All coasters are nonreturnable and cannot be exchanged.
  • Irish Sweaters & caps may be refunded & exchanged within 14 days with the tags on and the receipt. Without a receipt you may exchange only. No returns or exchanges without the tags attached to the merchandise.
  • Custom products are nonrefundable.
  • Any product that is special ordered will be subject to a restocking fee.
  • The Cottage reserves the right to deny refund or exchange for any product that is not in sellable condition.

Online Store policies

  • $10.00 minimum purchase.
  • Master Card, Visa & Discover accepted.
  • Prices are subject to change.
  • All custom products are nonrefundable and nonreturnable.
  • Freight charges are subject to change.
  • No merchandise may be returned unless it is damaged upon delivery. All merchandise is carefully inspected before being packaged.
  • Apparel may be exchanged for sizing only. Buyer is responsible for return shipping costs.
  • Any handcrafted products are subject to variation in color, texture, size & finish as well as slight irregularities. These are not considered flaws or defects.
  • Any product that is out of stock when ordered will need to be reordered by customer.
  • Your privacy is very important to us and all personal information is kept private and secure.
  • Please call or email The Cottage with any questions that you may have.

 


Upcoming Events & Promotions


  Thursday - June 22, 2017

Meet & Greet Night

We love our local artists & the products that they create. Stop by and meet the artists - check out their products & show your support!

  ALL YEAR LONG!

We Offer FREE Gift Bagging

Stop on into The Cottage and receive complimentary gift bagging. We are happy to provide this service to our customers for any purchase that may be a gift.


SUBSCRIBE TO OUR E-NEWSLETTER

Unscubscribe with one click.